neve | hawk

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FAQs2

How long will it take to get my package?

It can take anywhere from 3-7 working days to ship our orders as each garment is hand finished in our studio. We will notify you via email once your package has shipped. We are just as excited to send it out as you are to receive it!

 

Are you open to custom orders or exclusive designs?

We always try to accommodate our clients when we can and would love to talk with you about what you have in mind. Please email orders@neveandhawk.com and let’s start the conversation.

 

I ordered 2 of the same item and they are a little different.. why?

Well, we’re glad that you asked. Every piece in our collection has handmade elements, creating a one of a kind product that makes our brand unique. We individually hand screen every piece of clothing and variations will occur. This only adds to the garment’s character and individuality -trust us. And isn’t the pursuit of originality what brought you to us in the first place?

 

What’s the best way to wash neve / hawk clothing?

We always recommend following the washing instructions on the label of the garment you’re washing. We suggest washing in cold with a low tumble dry setting. All of our clothes are pre-washed and pre-shrunk. But, PLEASE CHECK THE LABEL. And, hanging dry is always better for our beautiful earth!

 

What is your return policy?

Please see our customer care section for our return policy.

 

How long will a collection be available?

We do a limited run of each style featured on our website. Due to personal taste and market demand, some pieces will sell out faster than others and vanish into the vaults of past styles. So, if you see something you love, do yourself (and us) a favor, put it in your cart and get to the checkout quickly. You will be glad that you did!

 

What if my question isn’t answered here?

Please check the other sections in our help pages to see if your question is answered in another section or you are always welcome to email us at orders@neveandhawk.com.

 

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