Customer Care

Your satisfaction is the core of our success.
We appreciate your communication and welcome your feedback.

You can reach us at the shop at:
(415) 306-7657

641 San Anselmo Ave.
San Anselmo, CA 94960


Orders may take 3-7 days of processing prior to shipping. We will let you know when we have shipped your order from our studio. We use USPS for our standard shipping. Contact us at for information regarding rush shipments and international shipping.

Canceling/editing existing orders 

At neve & hawk, we work quickly to ensure your order is processed in a timely manner. We are sorry, this does mean we typically can’t add, change, or cancel orders once an order is placed. We make every effort to keep our online store updates and current. On occasion, an item listed may be out of stock. If that is the case, we will notify you through email and update your order.


We want you to love what you ordered, but if your expectations were not met, you can request a return here. We’d like to make it right! The details: fill out our handy form, get your shipping label once we approve, and return your item in its original packaging and condition within 14 days from date of purchase for exchange or refund. Please note, only NEW, UNWORN and UNLAUNDERED or DEFECTIVE items are accepted for refund or exchange. Final sale merchandise is marked as such on our website and is not eligible for return. Items received after 14 days will be accepted at our discretion for an online store credit.

Please know that you are responsible for the cost of shipping items back to us and once we have received your return we’ll process it within 5 business days. We can only accept merchandise purchased directly from our online store. Items purchased through our retail partners must be returned to the boutique from which it was purchased and is subject to the return policy of that particular boutique.

Start your return here

Privacy Policy knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. Personal information you provide when registering for an account, updating, and placing an order will be kept strictly confidential and will not be sold, leased, or otherwise disclosed unless required by law.


Personal information you provide will be used to process payments for orders and ship products. Occasionally, contact information may be used to send news or promotions with your consent. By visiting, you are accepting the practices described in this Privacy Notice.